Smaller pieces that can travel via Fedex usually arrive within 3-8 days depending upon location. All items are fully insured for purchase price.
For large freight items and furniture pieces, we use only professional shippers that are fully insured. Depending upon customer preference and size of the piece we either use blanket wrap, white glove inside delivery services with an average delivery time of 4-6 weeks. Or we ship LTL with delivery to your curb only. LTL items are professionally packed/crated. You are responsible for getting the LTL shipped items into your home and disposing of the packing materials. LTL delivery time is typically 5-15 days after packing.
Should damage occur during shipment, we are glad to assist with insurance claims by providing photos, documents, etc requested by the shippers claims department. The customer will be in direct contact with the shipper and/or claims department until the claim has been resolved. Per federal regulation a shipper has 120 days to make a determination. Most freight shipping claims take on average 60-90 days to resolve.
As a general rule you should inspect the item and packaging at the time of delivery, note any damage (to the item or packaging) on the delivery paperwork, and contact the shipper immediately if you notice anything out of the ordinary.
The liability of Dirty Girls Restoration ends once the item leaves our shop.
Since most everything we sell is vintage or antique (40 -100 years old), some wear from use should be expected (minor imperfections / scratches, etc). These are not new items so please have reasonable expectations.
We always note outstanding instances of wear or damage in our listings. During our restoration process we do not remove the entirety of the vintage character as that is what makes these pieces unique and illustrates the history of their prior life. We also never sell Mid Century reproductions (new items). Our goal is to make sure our customers are happy with their purchase, therefore, we accurately represent / describe each item to the best of our ability keeping the age of the piece in mind. We are happy to provide you with as much information and photos as possible before purchasing. Please read descriptions thoroughly, view all photos, take measurements and ask questions or request additional photos before purchasing.
All sales are final. No returns, refunds or exchanges will be issued.
If there is a problem with your order please contact us within
24 hours of delivery. We will work with you to mediate the issue.
Orders scheduled for local pickup, delivery or shipment may not be cancelled.
We are flexible in working through issues with our clients. If you have extenuating circumstances please let us know, we will do our best to reach a reasonable solution.
Re-stocking fees may apply in rare cases where management agrees to refunds, cancellations, or returns.
Once an item has been purchased and paid for, we will hold it for up to 30 days. If shipping has not been arranged or item has not been picked up after 30 days from the purchase date, we will charge a $10 storage fee for every day the item remains in our shop.
If the item has not been removed after 45 days from purchase date, we will assume the item has been abandoned. The item will then be relisted for sale and we will refund your money minus storage fees and a 20% restocking fee.
We go to fine detail to ensure the pieces we sell are ready to be placed in your home when they leave our shop (unless otherwise noted in the listing). We sell vintage/antique/used pieces and as such offer no warranty implied, verbal or in writing. Dirty Girls Restoration had no say in the design, functionality, composition or construction of any of the pieces we sell. As such we cannot warranty something we did not manufacture.
On all electronic items we sell, we always show in the listing that item working. If a light - we will show the lamp/light in it's on position. If a stereo or other electronic device we will make a video of it playing/working. We also encourage customers to view eletronic items in person at our shop in Oak Ridge, TN. We never sell an item that is not in working condition (unless otherwise noted in the listing). Even though it is working at the time of sale we do not guarantee all components will be in working order after shipping. Vintage electronics are several decades old and the act of shipping/delivering a vintage electronic piece can be hard on them. The vibration of the road can disrupt the mechanism by shaking loose a soldered wire, electronic board or tube. Shipping companies will not pay claims unless physical damage has occured. We do not offer compensation if a vintage electronic device arrives with operational issues. Buyer accepts responsibility of repair (as needed) if shipping is requested. Local pickup on electronic items is preferred.
We have no way to personally repair items that arrive malfunctioning, however we will work with you in trying to alleviate the issue or locate (on your behalf) a vintage electronics repair shop in your area. We do not offer refunds on vintage electronics. All items are sold as-is with no implied warranty. We also do not guarantee the vintage electronic items we sell will work with your piece of equipment (if trying to attach an external device). Ex: Turntables, receivers, televisions or other newer or modern devices may or may not be compatible with Mid Century electronic inputs.
All photographs, trademarks, copy and content on this website are protected by United States copyright law and owned by Dirty Girls Restoration. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
- you may print or download to a local hard disk for your personal and
non-commercial use only
- you may copy the content to individual third parties for their personal
use, but only if you acknowledge this website as the source of the
material. You may not, except with Dirty Girls Restoration express
written permission, distribute or commercially exploit the content. Nor
may you transmit it or store it in any other website or other form of
electronic retrieval system.
We reserve the right to cancel or not sell to anyone we deem to be harrassing, rude,
We do not discriminate against shirts, shoes, pants or anything else.
We welcome and support equality in all aspects.
For policy questions not answered on this page, please visit our FAQ page or contact us directly.